Question 1

Is your product authentic?

Accepted Answer

Yes. Every item we list is factory sealed and sourced through legitimate distribution channels. We never open, reseal or repack product.

Question 2

How quickly do orders ship?

Accepted Answer

[Editable placeholder] Orders placed on business days are typically packed and dispatched within [X] business days.

Question 3

Do you ship Australia-wide?

Accepted Answer

Yes, we ship to every Australian state and territory with tracking included on all orders.

Question 4

Do you ship internationally?

Accepted Answer

[Editable placeholder] International shipping is available to selected destinations. Contact us before ordering so we can confirm rates.

Question 5

What condition is sealed product in?

Accepted Answer

We aim to send display-grade boxes. Minor shelf wear can occur on manufacturer packaging; if a box arrives damaged in transit, contact us with photos.

Question 6

Can I pre-order upcoming sets?

Accepted Answer

[Editable placeholder] Pre-orders open closer to each release. Join the newsletter to be notified when allocations go live.

Question 7

What payment methods do you accept?

Accepted Answer

Checkout is handled by Shopify's secure payment platform, which supports major cards and common digital wallets.

Question 8

Can I change or cancel my order?

Accepted Answer

Get in touch as soon as possible. If your order hasn't been dispatched we'll do our best to amend or cancel it.

Question 9

What if my order arrives damaged?

Accepted Answer

Contact us within a few days of delivery with photos of the packaging and product and we'll sort out a replacement or refund.

Question 10

Do you buy or trade cards?

Accepted Answer

[Editable placeholder] We occasionally buy sealed collections. Send us details of what you have and we'll let you know.