Legal
Refund & returns policy
Sealed product is fragile and collectible, so a few rules keep things fair for everyone.
Change of mind
[Editable placeholder] Unopened, undamaged product may be returned within [X] days of delivery. Return postage is the buyer's responsibility and the item must arrive resalable.
Damaged in transit
Contact us within a few days of delivery with photos of the outer carton and the product. We'll arrange a replacement or a refund, including postage.
Incorrect item
If we send the wrong product, we cover return postage and ship the correct item as soon as we've confirmed the mix-up.
Opened product
Opened sealed product can't be returned. Pull rates are random and outcomes inside a sealed box aren't grounds for a refund.
Refund timing
Approved refunds are issued to the original payment method. Banks typically take a few business days to display them.
Cancellations
Orders can be cancelled before dispatch. Once a parcel is on its way, the return process above applies.
Consumer rights
Nothing in this policy limits your rights under applicable consumer law.
Still have questions? Contact us.